Support / Maintenance and Upgrades
Printech prides itself on proving its customers ‘best in class’ service.
Printech information systems were developed, and continue to be managed, in-house service.
Printech team of in-house IT programmers provides the bandwidth for Develop, Samsung, Oki and Kyocera systems to adapt to changes in business processes.
Our Help Desk support is based at Printech Head Office in Prestons, NSW. It operates from Monday to Friday, 8:00 am to 5:00 pm. Systems are designed to accept service requests by email, phone or our website. Printech Help Desk also provides a ‘How-to’ service for all functionality-related questions and discussions, designed to help customers get the most out of their equipment.
Our team of experienced help desk personnel is extensively trained under a tiered support model to provide maximum level one support to minimise downtime. Through analysis of symptoms, we seek to rectify issues without the need to escalate to higher-level support of field service technicians. This minimises periods of interruption when devices require attention.
We have highly developed information systems capabilities and a national team of broadly experienced help desk personnel, trainers, field service technicians and technical product specialists. Our direct service coverage extends to metropolitan areas and surrounds of Australia’s five most populous states – NSW, QLD, VIC, SA, WA &NZ
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From product installation to ongoing maintenance support, we provide a complete end-to-end printing solutions service so that you can focus on boosting your business.